Online Marketing, Marketing, marketing automation, Social Media, Email Marketing, Online Reputation
Tuesday, 17 July 2012
Exceptional Customer Service
CSR to help me. Now why do large energy companies and providers in The Netherlands think of this method? Instead, they have you waiting and waiting, and when it's finally your turn they put you through to another number, and you have to wait again. I once asked them to call me back because they didn't know the answer to my question. Their (Eneco) reply, sorry we are not able to call you back. You have to call back yourself. But give us a working day and we will have your problem figured out. Aaaaaaaah.
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