Tuesday, 17 July 2012

QR-codes show Crap Content!

Just another example of online marketeers not listening to the market. They throw around QR-codes that only share information such as branding or contact details, or worse some kind of content to prove that the company they market for is GREAT! Well here's news for you, your company isn't great until an online customer thinks so. Meanwhile, customers keep getting turned off by crap content behind QR codes. One of the few worth my while QR-codes I found so far were those of real estate agencies sharing valuable data about a house including the fastest way to reach them. It's somewhat ironic that this market, which on average uses QR-codes much better, is stuck between a rock and a hard place...

E-marketer shared insightful information what other consumers (other than the present day non-existent  house buyers) expect to find behind an app. It is so obvious that I honestly begin to doubt the market-awareness of online marketers. It gets worse, E-marketers research results actually show quite clearly what consumers expect behind a QR-code. Still online marketers persist in being ignorant. E-marketer concludes with: "marketers seem more focused on delivering brand messaging or on list-building".  On my part, I think that's an anglo-understatement. I think they're fckiung blind, or their bosses must be. Anyway, read on and find out what to do with your QR-codes.

QR Codes Aren’t Giving Consumers What They Want
JULY 17, 2012 http://www.emarketer.com

Gaining access to discounts is the primary reason consumers want to scan QR codes

QR Codes, the most common of the mobile barcode formats, have not fulfilled their promise and connected with large audiences, according to a new eMarketer report,“QR Codes: Marketers Keep Hitting 'Go,' but Consumer Adoption Still Slow.” The explosive growth of smartphone users in the US means that there will continue to be new consumers who try scanning a barcode at least once, “but ‘one and done’ users do not create a mass audience.”
eMarketer predicts US adult smartphone penetration will grow from 43.9% in 2011 to 58.3% by 2014, and projects that the percentage of smartphone users who will have scanned a mobile barcode will edge up from 25% to 27% during that timeframe. “Because smartphone use is projected to grow so rapidly, that means the total number of mobile barcode users will show considerable growth, reaching nearly 38.6 million adults by 2014,” said eMarketer.

US Adult Mobile Barcode Users and Penetration, 2011-2014

But these vast numbers of users are not making regular use of barcodes. International mobile payments and marketing company Mobio found 60% of North American consumers who scanned QR Codes in Q3 2011 did so just once.
“What consumers want from their 2-D barcode experience and what brands deliver are typically at odds,” said eMarketer. “Consumers want deals and discounts. Brands want to deliver information.”
Nearly half of the US consumer respondents to a Chadwick Martin Bailey survey in October 2011 were strongly interested in discounts via scans.

Select Content They Would Be Interested in Scanning QR Codes for According to US Internet Users, Oct 2011 (% of respondents)

And yet marketers seem more focused on delivering brand messaging or on list-building. A September survey by the Association of Strategic Marketing of US marketers who used QR Codes found that two-thirds of the codes delivered product information, while less than one-quarter delivered discounts.
Poorly aligned consumer-brand expectations for mobile barcode-linked content and inadequate user experiences are driving consumers away from mobile barcode use. “Until marketers move beyond the practice of pushing content to consumers via mobile barcodes, and instead give consumers what they want ... many consumers will continue to consider their first mobile barcode experience their last,” said eMarketer.

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