Below a summary of kpi's that might help increase the efficiency of your etail-business.
- Sales compared to budget/target
- Sales compared to last year
- Wage cost online specialists
- ROAS/online marketing channel
- Average sale/visitor/transaction
- Products per transaction
- Conversion rate paid search
- Conversion rate organic search
- Average time onsite / visitor
KPI's elaborated
- Sales compared to budget/target: Actual sales divided by budget/target sales
- Sales compared to last year (or any other period): Actual sales for a given period divided by actual sales for the period you want to compare to
- Wage Cost online specialists: Actual wage paid for a given period divided by actual sales achieved for the same period
- ROAS/online marketing channel: Return On Advertising spent/channel/month (profit - ad spend x 100)
- Average sale/visitor/transaction: Total sales for a given period divided by the number of customers or transactions for the same period
- Products per Transaction: Total number of products sold in a given period divided by the number of customers or transactions for the same period
- Conversion rate paid search: The number of transactions in a given period divided by the total number of visitors during the same period
- Conversion rate organic search: The number of transactions in a given period divided by the total number of visitors during the same period
- Avg Time on site: Average time spent by customers in the store can be measured through sophisticated techniques utilizing RFID and wireless technologies or manually. Reason for this measurement: There is a direct correlation between time customers spend in a store and how much they buy.
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